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1.
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I am not a U.A.E resident, but I travel frequently to U.A.E. Can I become a member? |
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2.
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Can my organisation become a member of the program? |
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3.
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Can I earn Amber points from purchases made at any other store? |
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4.
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Can I earn Amber Points for purchases made prior to my enrolment in the Amber program? |
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5.
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What happens if I forget to quote my membership number or display my membership card at the time of making a purchase? |
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6.
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Are all the types of Points taken into account for redemption? |
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7.
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When do Amber Points expire? |
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8.
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How often will my membership tier be reviewed for upgrades? |
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9.
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Can I be upgraded from Classic to Plus directly? |
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10.
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Can my friend earn points using my card? |
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11.
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Can my friend redeem my points? |
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12.
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I have 8,000 Amber Points. Can I redeem for the various rewards? |
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13.
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How many days in advance do I have to book my gift voucher? |
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14.
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Can I request an open-dated voucher? |
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15.
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How do I book my voucher at the store? |
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16.
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Can I redeem a voucher for AED 275? |
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17.
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What is the validity period of my Amber membership? |
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18.
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If I lose my membership card can it be replaced? |
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19.
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If I do not use my gift voucher, can I get a re-credit of Amber Points if I cancel my voucher? |
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20.
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Can I combine a number of gift vouchers together? |
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21.
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Will I earn Amber Points on marked-down items? |
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22.
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Will I earn Amber Points on purchases made during sale? |
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I am not a U.A.E resident, but I travel frequently to U.A.E. Can I become a member? |
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A:
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Yes. You can become a member, however you would be receiving communication only via e-mails, so please ensure to provide your email id. [TOP] |
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Can my organisation become a member of the program? |
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A:
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No. membership to Amber is restricted to individuals only and organisations cannot be enrolled as members. [TOP] |
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Can I earn Amber points from purchases made at any other store? |
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A:
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No. You need to make purchases only at the mentioned Earning Partners. [TOP] |
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Can I earn Amber Points for purchases made prior to my enrolment in the Amber program? |
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A:
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No. You need to enrol first before you can earn points on purchases made at Al Tayer Group stores. [TOP] |
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What happens if I forget to quote my membership number or display my membership card at the time of making a purchase? |
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A:
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You can still have your Amber Points credited. You can either fax a copy of your bill or scan and email the same to our service centre. Please note we will not be able to undertake this request without a copy of the bill. Your service agent will ask you for your ‘Date of Birth’ and ‘membership number’ as a security feature. [TOP] |
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Are all the types of Points taken into account for redemption? |
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A:
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No. Only your Amber Points are taken into consideration for redemption. Your tier points are used to evaluate your qualification for upgrading to the next tier. (As per the tier upgrade conditions) [TOP] |
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When do Amber Points expire? |
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A:
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With the Amber program, we have made added efforts to ensure that you receive the benefit of your Amber Points. While the Points still cannot be held indefinitely, they will expire at the end of 2 years (24 months) from the date of your first purchase. [TOP] |
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How often will my membership tier be reviewed for upgrades? |
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A:
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Membership tiers are reviewed everyday. However, while you start earning points of the next tier immediately, your upgraded membership card can take 15-30 days to arrive. [TOP] |
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Can I be upgraded from Classic to Plus directly? |
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A:
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Yes you can, as long as you meet the required qualification criteria of tier points in one calendar year [TOP] |
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Can my friend earn points using my card? |
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A:
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Yes, your friend can earn points only provided he presents the card at the counter. [TOP] |
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Can my friend redeem my points? |
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A:
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No, only you are allowed to redeem your AMBER points. This is to ensure that the security of your points is maintained. [TOP] |
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I have 8,000 Amber Points. Can I redeem for the various rewards? |
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A:
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You can start redemption only after you accumulate an initial 10,000 Amber Points. However, once you have crossed this threshold, as long as you have the number of Amber Points required for the reward in question, you can claim the rewards, irrespective of your Amber Points balance. [TOP] |
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How many days in advance do I have to book my gift voucher? |
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A:
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You will have to book your gift voucher at least 14 working days in advance. However, you can walk into the store and instantly redeem your points by presenting your Amber Card. [TOP] |
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Can I request an open-dated voucher? |
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A:
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No. All vouchers come with 6 months validity. [TOP] |
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How do I book my voucher at the store? |
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A:
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Our stores are not permitted to book vouchers. You must submit your request to the call centre for booking your gift voucher. However, our store can handle a request whereby they can redeem your points while you make a purchase. [TOP] |
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Can I redeem a voucher for AED 275? |
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A:
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No, vouchers are available only in multiple of 50, 100 and 500, with the minimum value of AED 50. [TOP] |
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What is the validity period of my Amber membership? |
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A:
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Your membership does not expire. However, we may stop all Member communication to you in case of an invalid, phone/address/email id. [TOP] |
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If I lose my membership card can it be replaced? |
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A:
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Yes your membership card can be replaced. However, you will need to request for a replacement in writing online/ fax. [TOP] |
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If I do not use my gift voucher, can I get a re-credit of Amber Points if I cancel my voucher? |
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A:
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No, points once deducted from the system cannot be re-credited. [TOP] |
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Can I combine a number of gift vouchers together? |
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A:
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Yes. You can combine multiple gift vouchers. [TOP] |
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Will I earn Amber Points on marked-down items? |
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A:
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No. You will not earn Amber Points on marked-down items. [TOP] |
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Will I earn Amber Points on purchases made during sale? |
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A:
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No. You will not earn Amber Points on purchases made during sale. [TOP] |
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