FREQUENTLY ASKED QUESTIONS

1. Where can I find the Amber App?

You can find the Amber App in the App Store for iPhone or in Google Play Store for Android devices. Simply search for "Amber App" or find the app in the Lifestyle category of the app stores.

2. Who can download the Amber App?

You can download the Amber App whether you are already an Amber member or if want to join the Amber programme.

3. How do I become an Amber member?

There are several easy ways to join the Amber programme. You can enroll on the Amber App or at any Amber Participating Store. You can start enjoying the benefits immediately without needing to make a purchase.

4. I am already an Amber member. How can I start using the Amber App?

To use the app for the first time, you will need to register your details on the app. Simply download and open the app and follow the registration process. 

5. Can I log into the Amber App using my myamber.com login details?

When logging in to the Amber App, you will be asked to enter your mobile number. We will then send you a unique Pin for you to enter on the app instead of using a password. This means you no longer need to remember any passwords to log in.

6. Why can’t I log into the Amber App using my myamber.com login details?

When logging in to the Amber App, you no longer need to remember your online password. Instead you will be asked to enter your mobile number. We will then send you a unique Pin to enter instead of a password. If you are still unable to log in following the above steps, please contact Amber Assist to help you.

7. Where can I find my Amber Digital Card on the app?

Your digital card will automatically appear on the homepage when you first open the app. You can also access your digital card by simply tapping the Barcode icon.

8. Do I get an Amber membership card when I enroll?

When you sign up in-store you will instantly receive your Amber card. When you download the Amber App, you will have a digital version of the card, meaning you no longer need to carry the plastic card with you. 

9. Where do I find my Membership Number?

If you cannot remember your Amber Membership Number, simply call Amber Assist who can help you.
If you are logged into the Amber App, your Membership Number is located at the top of the My Amber screen and also on your Digital Card. Simply tap the My Amber icon or the Amber Card icon to reveal your Membership Number. 

10. What if I have forgotten my password to access the app?

When logging in to the Amber App, you no longer need to remember your online password. Instead you will be asked to enter your mobile number. We will then send you a unique Pin to enter instead of a password.

If you are still unable to log in following the above steps, please contact Amber Assist to help you.

11. Can I manage my Amber account online?

Yes. You can manage your account on myamber.com and the Amber App. Simply log in to update your profile and contact information. You will also have access to your Points Statement, recent transactions and all the latest Amber Offers.

12. What if my personal details change?

You can update your personal details at any time on the Amber App or online at myamber.com. You can also contact our Amber Assist team on +971 442 23200  who will be happy to help you update your details. Please allow up to 48 hours for the changes to reflect on our systems.

13. How do I move up the membership tiers?

When you join Amber, you automatically become an Amber Classic member. The more points you earn, the more rewards you'll enjoy across your favourite brands, stores and malls. Collect 20,000 Amber Points in a 12 months period and you’ll be upgraded to Amber Select. Collect over 150,000 Amber Points in a 12 months period and you’ll be upgraded to Amber Plus. 

To find out more about tier upgrades, visit Amber Benefits or select ‘Benefits’ on the Amber App.

14. How do I earn Amber Points?

You earn Amber Points for every full price purchase made at Amber Participating Stores. Simply show your Amber App or Amber Card at the till point when making a purchase. To find out more about earning points, visit How To Earn. 

15. How do I redeem my Amber Offers?

To redeem an Amber Offer, simply present your Amber App or Amber Card at the time of purchase. 

16. How can I check my Points Balance?

You can check your Points Balance at any time using the Amber App. Simply open the My Amber screen to check your most recent transactions.

You can also see your Points Balance on your Digital Amber Card and myamber.com. Alternatively, you can contact Amber Assist if you are unable to access your Points Balance.

17. What if I return an item?

If you return an item, all points earned on that particular item will be removed from your Points Balance.

18. What if the points for a purchase have not been registered?

If your points have not been added to your account, please send a clear scanned copy of your receipt along with your Membership Number to assist@myamber.com. Our team will validate the transaction and add any eligible points which have not been credited to your account.

19. How soon will my points be credited to my account after purchase?

Please allow up to 1 hour for your points to be credited to your account following a purchase. Both your Points Balance and Recent Transactions will be updated on the Amber App, which can be viewed in your "My Amber" screen. Your points will also be updated online at myamber.com

20. Why can’t I see any offers on the Amber App?

If the Offers page is empty, it could either mean that no offers are available at that time or you don’t have your Location Services turned on. To turn Location Services on, simply click on Settings in the top left drop down menu of the app.

21. When do my points expire and will my tier level be affected?

Amber points are valid for 2 years from the date they are earned. You can check your Expiring Points on the My Amber screen on your Amber App. You can also check your Expiring Points online at myamber.ae. Your tier status will not be affected.

22. Can I install the Amber App on more than one device?

Yes, you can install the app on more than one device, and log in using the same details.

23. Can I use the Amber App if I am an international customer?

Yes. You can download the app if you are an international customer although you can only earn and redeem points in Participating Stores in the UAE, Bahrain, Kuwait and Qatar. 

24. What if I delete the Amber App from my phone?

Simply install the app on your device and follow the log in flow as before. Your Amber Account and Profile Information will be saved. 

25. What if my phone has lost charge or I forget my phone when I want to make a purchase in-store?

If you are unable to present your Amber App or Amber Card at the time of purchase, simply give the member of staff your registered mobile number and they will be able to manually add points to your account. However, you will not be able to redeem your Amber Points without presenting your Amber App or Amber Card.

26. Did we answer your questions?

If not, our Amber Assist team will be happy to assist you further. You can call them on +971 442 23200 or email them on assist@myamber.com

1. I am not a U.A.E. resident, but I travel frequently to U.A.E. Can I become an Amber member?

Yes, you can become an Amber member even if you are not a U.A.E. resident. Please ensure that you provide us with your contact details as required on the Amber application form, to receive all programme communication.

2. Can my organization become a member of the program?

Membership to Amber is restricted to individuals only. Organizations cannot be enrolled for Amber membership.

3. Can I earn Amber points from purchases made at any other store?

Amber points can only be earned at Amber Participating stores. You can view the list of participating stores here.

4. Can I earn Amber Points for purchases made prior to my enrolment in the Amber program?

No. Members can only earn Amber points after they have enrolled in the program. 

5. What happens if I forget to quote my membership number or to display my membership card at the time of making a purchase?

If your points have not been added to your account, please send a scanned copy of your receipt along with your Membership Number to assist@myamber.com

6. When do Amber Points expire?

Expiry happens at the end of two years (24 months) from the date of your first purchase. 

7. Can I be upgraded from Amber Classic to Amber Plus directly?

When you join Amber, you automatically become an Amber Classic member. The more points you earn, the more rewards you'll enjoy across your favourite brands, stores and malls. Collect 20,000 Amber Points in a 12 month period and you’ll be upgraded to Amber Select. Collect over 150,000 Amber Points in a 12 month period and you’ll be upgraded to Amber Plus. 

8. Can my friend redeem my points?

No. For security reasons, only you can redeem your Amber points.

9. What is the validity period of my Amber membership?

There is no expiry period for Amber membership.

10. What happens if my contact details are incorrect?

You can update your personal details at any time via the Amber Rewards app or online at myamber.com. You can also contact our Amber Assist team on +971 442 23200 who will  be happy to assist updating your details.

11. How can I update my phone number/email ID or address?

You can update your personal details at any time via the Amber Rewards app or online at myamber.com. You can also contact our Amber Assist team on +971 442 23200 who will  be happy to assist updating your details.

12. If I lose my membership card can it be replaced?

Yes, you can visit our Amber desks at Harvey Nichols Dubai or Bloomingdale’s – Dubai to instantly receive a new card. You can also access your Digital Amber Card by downloading our Amber Rewards app.

13. Will I earn Amber Points on marked-down or discounted/sale items?

Sorry, no. Amber Points are not earned on marked-down/discounted/sale items

14. How can I receive communications from Amber?

By enrolling into the Amber Programme, you accept the Amber Terms and Conditions which enables you to receive promotional messages. Update your profile now to make sure you don't miss out on exclusive invitations, sale previews, Amber Bonus Points offers and much more.

If you are not an Amber Member, find out how you can join our programme.

15. How do I unsubscribe from Amber communications?

You can contact our Amber Assist team by email on assist@myamber.ae or call our toll free numbers on +971 442 23200. Please allow up to 7 days to process your request.